Frage beantwortet

Didnt receive my partner card but received the main card. Why?

I ordered my and my partners bahn card 25. I received mine but my partners card still shows as In Progress.
I have submitted all documents however have not got any card for her. How long does it take for them to send the partner card ?
Also, can she travel till then on the bahn card number that she has got in her name. What should I show if the ticket checker asks for her Bahncard proof ?

Die Antwort wurde von DB Bahn bestätigt

First of all you should call the Bahncardservice (0180-6340035) and ask them, because they have all the required information. In case you need your partners card asap, you can order a provisional (papermade) Bahncard with them as well, this card can be printed at any DB Ticketmachine or DB Reisezentrum.

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First of all you should call the Bahncardservice (0180-6340035) and ask them, because they have all the required information. In case you need your partners card asap, you can order a provisional (papermade) Bahncard with them as well, this card can be printed at any DB Ticketmachine or DB Reisezentrum.