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I bought the wrong ticket.Here is the ticket pnr number xxxxxx ,Is it possible to refund?

Hi,
I bought the wrong ticket. I should have buy Düsseldorf to Hamburg but I bought Hamburg to Düsseldorf.
Is it possible to refund or change the ticket?
All the best

[Edit by community staff, 03/26/19, 17:45 p.m.: personal data removed.]

Die Antwort wurde von DB Bahn bestätigt

What kind of ticket did you buy?
If you booked a Flexpreis-Ticket, it can easily be exchanged free of charge before the first day of validity. If it is a SuperSparpreis call as soon as possible: 0049 (0) 180 6 99 66 33 (20 cents per call from a German landline, max. 60 cents per call from a German mobile network; costs for calls from abroad depend on provider; daily from 00:00 to 24:00)

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What kind of ticket did you buy?
If you booked a Flexpreis-Ticket, it can easily be exchanged free of charge before the first day of validity. If it is a SuperSparpreis call as soon as possible: 0049 (0) 180 6 99 66 33 (20 cents per call from a German landline, max. 60 cents per call from a German mobile network; costs for calls from abroad depend on provider; daily from 00:00 to 24:00)