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Paying for 2 bahn card

Hello,
In October 2017, I have taken Bahn 25 for 3 months in HBF Bahn service. After I received my card I have given cancellation request at Bahn Service in Haupthbohnhof. But Later I got letter to pay for next year as well. When I went to Bahn service in Haupthbahnof they said for now ignore. Again I got letter with additional cost, this time the lady in HBF Bahn service said you must pay. Meantime thinking that It was cancelled (as I trusted Bahn service in HBF) I have ordered flex Bahn online with monthly 6.5 Euro. Now I paying for two Bahn Card.

How can I cancel one card.

When I gave cancellation request the person in Bahn service in HBF said it will be cancelled, and I have not got any cancel receipt from him. I had to trust him, and looks like from now on I should be very carefully with Bahn service at HBF.

Harish
Harish

Harish

Ebene
0
12 / 100
Punkte

Antworten

DB
DB

DB

Ebene
4
5000 / 5000
Punkte
Team

Hello Harish. You must cancel your BahnCard by post or email → bahn.de. Choose „Kündigung“ as subject. /ch

Harish
Harish

Harish

Ebene
0
12 / 100
Punkte

Hi,
I have sent request for cancellation via email. Thank You