Diese Frage wartet auf Beantwortung

The bahncard service did not response to my cancellation email. What should I do?

I sent a cancellation email 8 weeks before the ending of my bahncard and already recieved the confirmation that DB service will contact me in a few days. After one month, I recieved another email with the bill of a new bahncard for next year. I sent another email to DB-service to ask for my cancellation and again recieved the same confirmation that they will response shortly. After one week, nothing happens. I tried to call the service hotline for several times but no one answered except the automatic voice. could you please suggest me what to do in this case?
Thank you!



2 / 100


Hello Primrose,

nobody has access to your data in that community. We cannot say what happened. Please call the BahnCard-Service to solve that issue.

BahnCard Service
(0049) 180 6 34 00 35
(20 cents per call from a German landline, max. 60 cents per call from a German mobile network; costs for calls from abroad depending on provider),
Monday to Friday 07:00 to 21:00, Saturdays 09:00 to 18:00. /ti