Diese Frage wartet auf Beantwortung
Mistake in Booking date
Dear Bahn De Team,
I have emailed to: fahrkartenservice@bahn.de
date: 4 August 2017 at 12:28
but have yet to receive a reply.
I made booking Order number: xxx on 2017-07-06.
To my surprise I have made a genuine mistake and booked this ticket for 28th July 2017, even though I was flying on 29th July 2017.
The train staff noticed my mistake and asked me to purchase a full priced new ticket for 41.50 Euro and suggested to contact Bahn.de by email.
I know this was my mistake, but would bahn.de be willing to refund one of the paid ticket? I have attached my flight booking as proof that this was a genuine mistake in my email.
Kind regards
Mr Tang
[Edit by editorial staff, 13/08/2017, 2:58 p.m.: personal data removed.]
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Antworten
Hello JayT,
we have no insight into the data from the Online-Service. Please call the colleagues to get information about the current state of your request. You can reach your colleagues under the phone number (0049) 180 6 10 11 11 (20 cents per call from a German landline, max. 60 cents per call from a German mobile network; costs for calls from abroad depending on provider) daily from 00:00 to 24:00. /ni
