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Ticket was not booked but Payment deducted from bank account.

I tried to book a ticket online today morning october 26, monday, 2020 at around 4.20 am. The process went good and the payment page came, I paid the amount with bank transfer and after the DB server got jam and a pop-up error came then nothing happened. I could not get the ticket. 4.4 euro were deducted from my bank account but I didn't get the ticket.

I tried again with the DB navigator app, and this time it worked. But it again charged 4.4 euro. Can you please refund me the money of which was deducted but I did not get any ticket.



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