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How long does it take to receive the email with the voucher from the date of cancellation?

I cancelled my tickets on a saver fare and it said I will receive an email with a voucher minus the 20 euros I was charged for cancelling. How long will it take to receive the email with the voucher?

Rosey
Rosey

Rosey

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0
1 / 100
Punkt
Die Antwort wurde von DB Bahn bestätigt
Joeopitz
Joeopitz

Joeopitz

Ebene
4
5000 / 5000
Punkte

In the case of a regular cancellation of saver fare tickets, the e-Mail with the coupon code is sent immediately after the cancellation. The mail may have landed in the spam folder.

However, the voucher code is also displayed on bahn.de at the ticket that is cancelled and can be used from there.

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kabo
kabo

kabo

Ebene
4
5000 / 5000
Punkte

Approx. 1 minute after cancellation.

Joeopitz
Joeopitz

Joeopitz

Ebene
4
5000 / 5000
Punkte

In the case of a regular cancellation of saver fare tickets, the e-Mail with the coupon code is sent immediately after the cancellation. The mail may have landed in the spam folder.

However, the voucher code is also displayed on bahn.de at the ticket that is cancelled and can be used from there.