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As for the cancellation request

Hello.
I am kwon.
Unfortunately, it seems like corona virus situation is getting worse all around world.
Therefore, I had no choice to cancel all the travel plan to Europe including Germany
because of the flight was canceled due to the coronavirus.
SO, I politely request, could you please reconsider the issue of the refund?
I know that I purchased no refundable tickets.
Please consider canceling once again.
my ticket numbers are the following.
xxxxxx
Apologies for any inconvenient situation and thank you in advance.
Sincerely,
Kwon
P.S. Germany's policy of restricting movement was seen on the news until May 3rd.
Is this true?

[Edit by community staff, 04/17/20, 08:04 a.m.: personal data removed.]

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The special return policy applies to tickets for travel dates on or before 30 April.
(see https://www.bahn.com/en/view/home/help/corona.shtml)
In this case non-refundable tickets are refunded a a voucher.

You should wait if this special return policy will be prolongated.

Otherwise the usual return policy applies:
-- Flexible fare: Refunds free of charge before the 1st day of travel
-- Saver fare: EUR 10 cancellation fee, refund issued as a voucher
-- Super Saver fare: No cancellations, no refund

"P.S. Germany's policy of restricting movement was seen on the news until May 3rd.
Is this true?"
-> Yes

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Ebene
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5000 / 5000
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The special return policy applies to tickets for travel dates on or before 30 April.
(see https://www.bahn.com/en/view/home/help/corona.shtml)
In this case non-refundable tickets are refunded a a voucher.

You should wait if this special return policy will be prolongated.

Otherwise the usual return policy applies:
-- Flexible fare: Refunds free of charge before the 1st day of travel
-- Saver fare: EUR 10 cancellation fee, refund issued as a voucher
-- Super Saver fare: No cancellations, no refund

"P.S. Germany's policy of restricting movement was seen on the news until May 3rd.
Is this true?"
-> Yes