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I booked a Super Sparpreis ticket but had emergency surgery & can't travel. Would a refund or exchange be possible?

Hi! I have bookings from Berlin to Munich and Munich to Berlin this week. They are under the Super Sparpreis category and I understand they are normally non-refundable. However, I had a medical emergency and had to go through surgery which keeps me in the hospital until now. Under unexpected circumstances like this, can I get a refund? Or credit for future trips? The hospital can provide certification of my surgery and stay.

tky5
tky5

tky5

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Benutzerin
Benutzerin

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"Under unexpected circumstances like this, can I get a refund? Or credit for future trips?"

No - unless you have a travel insurance.

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Benutzerin
Benutzerin

Benutzerin

Ebene
4
5000 / 5000
Punkte

"Under unexpected circumstances like this, can I get a refund? Or credit for future trips?"

No - unless you have a travel insurance.