Nach oben

Frage beantwortet

We have ordered a ticket from DB and never got it through the mail?

We have ordered a ticket from DB and never got it through the mail. How can we proceed? (The travel is scheduled for next Tuesday)

Die Antwort wurde von DB Bahn bestätigt
zeka
zeka

zeka

Ebene
4
5000 / 5000
Punkte

Please check here: http://www.bahn.de/auftragssuche with your booking number and your last name if the booking failed.
If you don't find your ticket there, you will get your money back automatically within 5-7 days and you have to buy the ticket again (if possible): https://community.bahn.de/questions/1940641-hello-yesterd...

https://community.bahn.de/questions/1980547-i-didn-t-get-...
https://community.bahn.de/questions/2051811-payment-deduc...

Fanden Sie diese Antwort hilfreich?

Nein (2)

Ja (0)

0%

0% der Personen fanden diese Antwort hilfreich

Weitere Antworten

zeka
zeka

zeka

Ebene
4
5000 / 5000
Punkte

Please check here: http://www.bahn.de/auftragssuche with your booking number and your last name if the booking failed.
If you don't find your ticket there, you will get your money back automatically within 5-7 days and you have to buy the ticket again (if possible): https://community.bahn.de/questions/1940641-hello-yesterd...

https://community.bahn.de/questions/1980547-i-didn-t-get-...
https://community.bahn.de/questions/2051811-payment-deduc...

In fact the problem is that this is a ticket which DB does not provide online but sends out by regular mail. All the details can be found on the http://www.bahn.de/auftragssuche page, it is payed and the schedule is available, but there's no ticket (neither physical nor electronic) available, at least that we know of. The help we need is to get to know how to get the tickets which will be accepted by the ticket controllers, since the route is payed for and that's confirmed on the page.
Thanks

zeka
zeka

zeka

Ebene
4
5000 / 5000
Punkte

Oh, okay.

What is your start and final destination?
When did you order the ticket and where?
If online: you should call the Online Service: https://www.bahn.com/en/view/home/info/contact.shtml

In any case: you probably have to buy a new ticket where you start the journey and afterwards send it to DB for refund.