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Payment deducted from bank but ticket not booked

Hi Team,
I have made payment through db bahn website and payment was deducted from the bank but there was error while booking.Here are the details of the transaction:


How will I get the refund?

[Edit by community staff, 08/05/19, 2112 hrs: personal data removed.]

Die Antwort wurde von DB Bahn bestätigt

Please check here: with your booking number and your last name if the booking failed.
If you don't find your ticket there, you will get your money back automatically within 5-7 days and you have to buy the ticket again (if possible):

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