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I booked a ticket for the wrong date?

Auftragsnummer ******, can I still change it for one week earlier on 04.05 instead of 11.05, the ticket at the same time has the same price?

[Edit by community staff, 24/04/19, 3:18 p.m.: personal data removed.]

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Thanks for the reply, I bought a SuperSparpreis and tried to call the service number 0049 (0) 180 6 99 66 33, but already 4-5 hours there is no reply. Is there an alternative number to call?

There's no other number. If you can't get through or your phone provider doesn't allow you, log on to the contact details in the email confirmation. /ch