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hello, yesterday i booked ticket in this account but error was come so i didn't get ticket but money was debit.

This is my transaction detail but ticket was not booked.

Date: 04/01/2019
Usage: DB Vertrieb A-No. *******, book on bahn.de
Transaction number: *******

Date: 04/01/2019
Usage: DB Vertrieb A-No. *******, book on bahn.de
Transaction number: *******

[Edit by community staff, 04/02/19, 9:15 p.m.: personal data removed.]

akshay
akshay

akshay

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Die Antwort wurde von DB Bahn bestätigt
zeka
zeka

zeka

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4
5000 / 5000
Punkte

If your ticket was not booked you have to buy a new one. The money will be refunded.

https://community.bahn.de/questions/1832853-money-deducte...
https://community.bahn.de/questions/1790662-i-have-paid-f...

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zeka
zeka

zeka

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4
5000 / 5000
Punkte

If your ticket was not booked you have to buy a new one. The money will be refunded.

https://community.bahn.de/questions/1832853-money-deducte...
https://community.bahn.de/questions/1790662-i-have-paid-f...

Joeopitz
Joeopitz

Joeopitz

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Hello, akshay,

there were big problems with the online booking yesterday. Both your tickets haven't been booked. The money will be transferred back to you.

Since you do not have any tickets, you will have to book again.