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Refund not received

Hello,
I still did not received my ticket refund for my trip almost one month ago. I received a receipt with amount and all details but never finally received money on my account.
Regards,
Adam

Antworten

Hello, Adam,

what kind of ticket did you get refunded? In the case of a cancelled Sparpreisticket, there is no money on the account but a voucher. May be the receipt is the voucher?

Otherwise, ask the office responsible for reimbursement.
For a returned ticket the service number of the Deutsche Bahn 0180 6 99 66 33.
For compensation in the event of delay, contact the Service Centre Passenger Rights 0180 6 20 21 78.

DB
DB

DB

Ebene
4
5000 / 5000
Punkte
Team

Hello Adam, is this about compensation for a train delay or cancellation? Have you indicated that you would like to be credited to an IBAN account or did you want the compensation as a voucher? /ch