Frage beantwortet

refund of the first class fare

Please let me ask in English.
I booked online the first class seat from Heidelberg to Koln with super suparpreis.
Fare was 91.8 euro and 5.90 for reservation (2 passengers).
But when the train did not connect the first class wagon, so we had to travel on the second class wagon.

The officer on the wagon told it is possible to refund, but another officer at a station said it is not.
Is the differential fare possible to be refunded? And if possible, how?

akse
akse

akse

Ebene
0
1 / 100
Punkt
Die Antwort wurde von DB Bahn bestätigt
Joeopitz
Joeopitz

Joeopitz

Ebene
4
5000 / 5000
Punkte

Hello akse,

if it was not possible to travel in first class, you can have both the seat reservation and the price difference between first and second class refunded.

Write an email to: fahrkartenservice@bahn. de

Best regards
Joe

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Joeopitz
Joeopitz

Joeopitz

Ebene
4
5000 / 5000
Punkte

Hello akse,

if it was not possible to travel in first class, you can have both the seat reservation and the price difference between first and second class refunded.

Write an email to: fahrkartenservice@bahn. de

Best regards
Joe