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i have bought a Ticket from the DB app as bank transfer(klarna) but the app crashed and i didnt get the ticket?

what to do in this case and thanks in advance

Diab
Diab

Diab

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Please check your booking reference number on your Klarna account. With its help, it is possible to download the ticket as a pdf-file: https://fahrkarten.bahn.de/privatkunde/start/start.post?l... Alternatively, you can also load the ticket into the DB Navigator app by entering the number.

Hi Diab. If you have not received a booking confirmation, you have not booked a ticket. Klarna will automatically return the money to you within a few days. /ch