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I purchased 4 tickets for travel on 08/08 (XXXXX). I exchanged for XXXXX but did not get a refund

I purchased 4 tickets for travel on 08/08 XXXXX. we had to change the travel date so we exchanged the 4 tickets for travel on 09/08 XXXXX but we never got the refund for the original: XXXXX. My american express was charged 567.60 on 18/07 and 535.60 on 20/07.

[Edit by community staff, 08/27/2018, 09:55 p.m.: personal data removed.]

elisa16
elisa16

elisa16

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Hi elisa16, did you book a safer fare (Sparpreis) and the refund fee was 19 euros of 567.60 euro? Then the amount to be paid out would be 548.60 euros on your AMEX. If the credit hasn't yet been received, write a message to fahrkartenservice@bahn.de with the order number. Processing may take several days. /ch

Benutzerin
Benutzerin

Benutzerin

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5000 / 5000
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Vielleicht wurden die Tickets nicht storniert sondern nur Reservierungen "umgetauscht"?