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Succesfull KLARNA but no ticket

Hello, today I wanted to buy bus ticket Warsaw-Berlin. The Klarna was succesful, but, the screen has not been moved from the screen that says "Thank you! The merchant will receive a confirmation of the transaction and will process your order immediately You want to be redirected to your merchant. I don't receive the ticket on my email but I ws charged (I can see it in my bank account history). What is wrong?

JOANNAM
JOANNAM

JOANNAM

Ebene
0
1 / 100
Punkt

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DB
DB

DB

Ebene
4
5000 / 5000
Punkte
Team

Hello JOANNAM,

the booking has failed, the money will be refunded automatically within the next 6-8 bank days. If you want to have the ticket, you have to book again. /ka