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Cancellation due to strike

Hello,
I have a question regarding the cancellation of a train, that made impossible for me to travel between Brixen (ITA) and München HBF in date 06.07.2018.

My train (EC86) has been cancelled due to a strike in Italy, only the italian stops of the train were suppressed. For the information I could gather, the train travelled as planned from Innsbruck (AT) to München.
The problem is that since the connection from my starting station (Brixen) to Innsbruck was impossible, I could not trave AT ALL, and consequently i coun't use any of BOTH tickets i already bought.

Where and how can I ask for a refund?
Thanks

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I have already found that form, it seems that it's meant for delays instead of cancellations. Furthermore it does not have a field for explanations.

Is it possible to submit the form only in paper format per post, or can all the documentation be sent also in electronic format ?