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APP crash when load tickets

hi, the db navigator in my phone always crash when I tried to load the bought tickets. It also crashes when I want to buy regional tickets. I did reinstall the app, but the problem remains.could you please let me know how to fix this? thanks.my phone is huawei p9 android 7.0

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Hello wzy19840102.

Please contact the online service. The colleagues can help you. If you can not reach someone by phone, you can also write an email: fahrkartenservice@bahn.de

During the ticket control in the train you can also show the ticket as a PDF on your smartphone. /si

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Hello wzy19840102.

Please contact the online service. The colleagues can help you. If you can not reach someone by phone, you can also write an email: fahrkartenservice@bahn.de

During the ticket control in the train you can also show the ticket as a PDF on your smartphone. /si