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When will the money recovered be transferred to my bank card?

I lost my backpack on the train and there was a sum of money in the backpack. I got the backpack back with the help of the staff, but the staff told me that my money has been transferred to the bank and will be transferred to my bank card after a while. I then filled out all the information and materials to the staff. I am a Chinese, I want to know when I can transfer to my Chinese bank card?

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Did you receive a written receipt when you issued your backpack? If you have been informed that the transfer will be made to the account, it may take a few bank working days. /ch

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Did you receive a written receipt when you issued your backpack? If you have been informed that the transfer will be made to the account, it may take a few bank working days. /ch

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I got the receipt, but I haven’t received the money after 9 working days.

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I filled in my bank card number and bank name in the information form, so that's it? The staff told me that as long as I filled out some information and the bank name and bank card number, it would be fine.

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Seven working days

If you have followed the instructions of the colleagues it will be fine. For further information please get back to the staff you have already contacted. Best regards /ki

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I tried to dial your service number, but I didn't dial it. I don't know how to find the service staff...

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I am in China, I can't contact them. Can you help me to contact the service staff?