Nach oben

Diese Frage wartet auf Beantwortung

Refunds as agreed

Hello! As a person who has used DBahn for a Motorail in March 2018, there were issues with the train / service etc. I had a reply from xxxxx, followed the instructions precisely as per her email, and has just received everything back. The telephone number is premium rate, in a nutshell no telephone calls are wanted by the company. Very bad customer care. I will not be using DBahn as they do not wish to speak to you.

[Edit by community staff, 05/10/2019, 11:38 a.m.: personal data removed.]

Anonym
Anonym

Anonym

Ebene
0
22 / 100
Punkte

Antworten

Anonym
Anonym

Anonym

Ebene
0
22 / 100
Punkte

Hello! I was given an address by xxxxx, sent a covering letter with the DB tickets, to that address by International Tracked and Signed, which I sent in March 2018 and they were returned today. xxxxx required the tickets for a refund in view of the poor service on an overnight express. I am of the opinion that DBahn does not want to give me the appropriate refund and from what I have read, it either takes 6 to 7 months or not at all. Why am I given this poor service? I paid for International Tracked and Signed.

[Edit by community staff, 05/10/2019, 11:38 a.m.: personal data removed.]

Benutzerin
Benutzerin

Benutzerin

Ebene
4
5000 / 5000
Punkte

I don't know "xxxxx" and as far as I know DB stopped running Motorail trains in 2016.

@kabo
Vielen Dank für die Aufklärung. Wieder was dazu gelernt. :-)

[Edit by community staff, 05/10/2019, 11:38 a.m.: personal data removed.]

Hello DBTicketsUK,

I don't understand your request. You have received a refund from the international customer dialogue? Where is the problem. Maybe you can explain that a little bit more?
/ka

kabo
kabo

kabo

Ebene
4
5000 / 5000
Punkte

@Benutzerin
xxxxxx ist Abteilungsleiterin Sales & Services bei der DB. Briefe vom Kundendialog werden mit ihrem Namen unterschrieben.

[Editiert durch Redaktion, 5. Oktober 2019, 11.34 Uhr: Persönliche Daten entfernt.]

Anonym
Anonym

Anonym

Ebene
0
22 / 100
Punkte

Hello! Why is it that everything was returned as I sent in the envelope and secondly, the credit card number which I had paid for the train tickets, there has been no refund whatsoever. So something is not adding up and I have checked online and this is up to date. If am member of staff at DBahn requests certain items to be sent, a credit / refund will be made, then DBahn should and must honour this.