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BahnCard 25 cancelation

I'd like to cancel my BahnCard 25.
I've already sent 5 emails to bahncard-service@bahn.de
However there is no response at all.

When I get to DB office, they just said to me "Please send an email"

Yes I've already 5 emails.

How can I cancel the card?

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Hello shinya,

that's the right e-mail address. Did you also mention your BahnCard number in the e-mail? You can also send the cancellation via this form to the BahnCard-Service. /ni