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Two weeks ago 85,30 euros was spent but I don’t receve anything

What’s wrong with that???

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DB
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Hello 123456756

what exactly is it about? Can you explain your concern? /ka

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My last command was very expensive (85.3 euros) but I receve one a cheaper ticket (29.9 euros). I clearly dn't understand!!!

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Can you explain me what's happend? If the sum is lost can I hope something???

DB
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Hello 666785,

It is very complicated if you write under different names.
Please specify your question. Did you book tickets or cancel? /ka

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The 6th of june i did an expensive command than I receve ONLY one mail with ONE ticket cheaper. I sucessfully delete it but...I dont understand where are all my tickets. I have some proof if you wanna see

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Ok, so you have booked a ticket for the price of 85,30 Euro but you didn't got a ticket by email. Is that right? What do you mean you got a cheaper ticket. Did you booked two times? /no

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I bouhgt 2 tickets one for 50,4 euros and an other for 34,9 and yes I did it two times

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Ah ok, you got only the ticket for 34,90 Euro and not the ticket for 50,40 Euro. Is that correct? /no

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yes absolutely

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Ah ok. Can you find the ticket in your account at bahn.de? You looked already in the spam folder? /no

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Impossible....I can’t find it nowhere...it dosen’t exist at all

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In this community other users try to help you. We have no access to your customer account. What exactly is it about? Where did you buy the tickets for which train connection? /ch