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Ticket delivery

Hello! I purchased the ticket (Order XXXXXX) with postal delivery option 19 May (electronic ticket was unavailable, unfortunately). Due to the information on your website, tickets should be delivered within 8 working days, however, I have not received any tickets yet. Moreover, my query via e-mail on was ignored. Could you please provide any information about my tickets (e.g. track-number of the letter, when the tickets were sent)? If I do not receive my ticket via post, will it be possible to receive my tickets in the ticket office in Gdansk before the train departure. Thank you!

[Edited by DB on 13.06.2018 at 11.42: Order number deleted]



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Hello yarrum,

we have no insight into your booking data at the Online-Service. Please contact the colleagues and ask them about the whereabouts of your tickets: 0049 (0) 180 6 10 11 11
(20 cents per call from a German landline, max. 60 cents per call from a German mobile network; costs for calls from abroad depend on provider) daily from 00:00 to 24:00. /ni