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I lost card but I want kundigung

I send email to have kundigung my bahn card flex25 and I got email that I should send the card to the Bahan card center in Frankfrut. But someone stolen my wallet, and I can't send the card. What should I do?

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Hi tomato61! If you no longer have the BahnCard Flex 25, inform the BahnCard Service by mail or telephone. If the plastic card hasn't arrived at the BahnCard Service, the BahnCard Flex 25 is additional month. /ch