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16 euros were deducted from my card with reference DB BAHN A-NR XXXXXX INTERNET XXXXXX?

I purchased multiple tickets on 4th June 2018 for 12, 50 euros. But 28, 50 euros total were deducted from my account. Could you please reimburse the money back. I can furnish any other information if required.

[Edit by community staff, 06/07/18, 11:46 a.m.: personal data removed.]

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Hello Monisha,

this is a "customer helps customer" community. Nobody can reimburse you in that community. I cannot say what happened. Please call the Online-Service to solve your issue.

0049 (0) 180 6 10 11 11
(20 cents per call from a German landline, max. 60 cents per call from a German mobile network; costs for calls from abroad depend on provider)
daily from 00:00 to 24:00 /ti