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payment of bahncard

Dear DB
Hello my name is Hanna.
I have a big problem with payment of bahncard.
I paid the money about Bahncard. But i received the reminder still.

In that time my account was blocked and i couldn’t pay with my card. So i remitted the money with my friends card.
I am sure that i don’t need to pay anymore.
Because i don’t want to receive the reminder anymore.

If i remitted worng, my friends had to be sent money back. But my friends didn’t receive money.
I think if i pay again, first my friend have to get money back. second i pay 41.50€ not 98 with my card.

i sent the email one month ago. but they didn't answer to me. so today i sent the mail again wrote here.

Thanks
Best regards

hannanii1221
hannanii1221

hannanii1221

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Antworten

Hello Hanna,

this is a "customers helps customers" forum. Nobody has access to your data on BahnCard-Service. I recommend you to give the BahnCard-Service a call.

(0049) 180 6 34 00 35
(20 cents per call from a German landline, max. 60 cents per call from a German mobile network; costs for calls from abroad depending on provider),
Monday to Friday 07:00 to 21:00, Saturdays 09:00 to 18:00. /ti