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While ordering Bahn flex 25 I got time out error. But money deducted 2 times. How to stop or contact DB bahn.

Hallo,
Yesterday evening I ordered flex 25 bahn card, but during online transaction I got time out error. So then I have NOT received Bahn Card via email. I tried 2 times and both time I got transaction error but now Today morning I saw that money is deducted from my bank account. How do I stop and get refund ?
Thanks

Harish
Harish

Harish

Ebene
0
12 / 100
Punkte

Antworten

Hallo Harish,

unfortunately, there was a timeout when paying with the payment method Sofortüberweisung and there was no booking of the BahnCard.
If the customer account is still debited, the amount will be automatically transferred to your account and usually credited to your account within six banking days. /ka