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Wending machine not returning the money back?

Hello,

My German is still not on a good level for this complaint, therefore I will type it on English instead.

Yesterday (10/02/2018) at 17:23 I was in Taunusanlage S-Bahn station and bought "Einzelfahrt" ticket for S-Bahn which price was 2,75 EUR. During the payment of the ticket, I payed it with 20 EUR bill. The machine instead of returning me 17,25 EUR back, returned back only 2,25EUR.

I have the "Einzelfahrt" ticket bought yesterday kept in a purpose of this complaint.

Please can you advice me how to proceed further in order to obtain rest of my money back?

Kind Regards,
Davor

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Antworten

Hello DavorKarasic,

please contact the free service number 0800 2886644 to solve the issue. The number is also available at the ticket vending machine. /ni