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cancel my bahn card

I have two cards in my account,
one of two is automatically continued by the last card I booked, another one I bought on line.
I did not pay the automatically one, so I want to cancel it. but the service is always busy. the e-mail did not solve my problem, I tried several times.

yaqing
yaqing

yaqing

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Hello yaqing,

I can't look into your BahnCard data. Please contact my colleagues from the BahnCard-Service. The contact details can be found on the back of your BahnCard. /ni