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Machine charge me 6€ extra for zuzats ticket.

Hello there,
On 01.02.2018 at around 15:15 i purchased a zuzats ticket from Witten Bahnhof. I put 10€ in the machine and the machine returned me only 50 cent and a zuzats ticket. Though zuzats ticket only cost 3.50€. How can I get my money back.


Hello Veronica3,

we have established a help desk which deals solely with technical disturbances involving ticket machines.

The help desk can be contacted by email to automatenmeldung@deutschebahn.com and from Germany at all hours on the following number: 0800 2 886644 (without costs).
Please mention the type of disturbance and the number of the ticket machine concerned. /tr