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DB navigator ticket not showing

I just purchased a ticket online at bahn.de from erfurt hbf to Jena west.
I got an email with the PDF and confirmation, but the ticket is not showing up in my tickets in the DB navigator app. Even if I try to manually download it in DB navigator using the order number I get an error saying it cannot be downloaded.
I am currently in a train and cannot print the PDF.
What should I do?

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You can show the PDF on the screen of your cellphone.
If the conductor can read the barcode with his "box", everything is fine.

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kabo
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kabo

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4
5000 / 5000
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You can show the PDF on the screen of your cellphone.
If the conductor can read the barcode with his "box", everything is fine.