Frage beantwortet

I need to cancel a reservation and request a refund

I have the reservation XXXXX but I can not make the trip, when I enter the page in order to request the refund I can not pass the filter that asks for the letter code, I do not have an account and I buy the ticket online that I can do

[Edited by DB on 16.12.2017 at 17.57 due to mentioning of the order-number]"

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kabo
kabo

kabo

Ebene
4
5000 / 5000
Punkte

Do you have a reservation without ticket?
If yes: A refund is not possible.

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kabo
kabo

kabo

Ebene
4
5000 / 5000
Punkte

Do you have a reservation without ticket?
If yes: A refund is not possible.

DB
DB

DB

Ebene
4
5000 / 5000
Punkte
Team

Hello Jeimi,

what kabo told you is correct. You can only get a refund for tickets. Seat reservations are not refundable. /da