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Bank a/c charged but Ticket not booked, how do I get refund??

My bank account has been charged while booking ticket online, But I did not receive a ticket due to some transaction failure as per the message on DB website. What is the process to get back my money and When do I get the refund?

GSGS
GSGS

GSGS

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1 / 100
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Antworten

DB
DB

DB

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4
5000 / 5000
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Team

Hello GSGS,

this community can't refund anything. Please contact the online service. /tr

maverick1411
maverick1411

maverick1411

Ebene
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5000 / 5000
Punkte

Hi GSGS, what kind of payment did you use?
If "Sofortüberweisung" then there is an big issue in the payment system by Deutsche Bahn.
You should get your money back in a few days automatically (ca. 6-8 days).