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Bank a/c charged but Ticket not booked, how do I get refund??

My bank account has been charged while booking ticket online, But I did not receive a ticket due to some transaction failure as per the message on DB website. What is the process to get back my money and When do I get the refund?

GSGS
GSGS

GSGS

Ebene
0
1 / 100
Punkt

Antworten

DB
DB

DB

Ebene
4
5000 / 5000
Punkte
Team

Hello GSGS,

this community can't refund anything. Please contact the online service. /tr

Hi GSGS, what kind of payment did you use?
If "Sofortüberweisung" then there is an big issue in the payment system by Deutsche Bahn.
You should get your money back in a few days automatically (ca. 6-8 days).