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Question about my Bahncard 50

Hello, I bought the ''my bahncard 50'' on 21.09.2017(for 69 euros), but I only get a temporary one(vorläufige My BahnCard), and it is not avalible now, I've checked my Deusche Bank transaction, the fee is already paid, so could you please have a look at what's going on?
thank you very much!
Best regards

yichao wang

sparklinhead
sparklinhead

sparklinhead

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Hello sparklinhead,

please contact my colleagues of the BahnCard Service at the following number: 0180 6 34 00 35 (20 cents per call from a German landline, max. 60 cents per call from a German mobile network; costs for calls from abroad depending on provider).

Here in the community, we can not help you. / tr