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Points not added into bahn.bonus

I have bought so many online tickets but the points are not added into my bahn.bonus. I have already selected that add points on my every purchase. Is there any special ticket price or train limit that if I will buty this ticket then it will be added otherwise not.

Antworten

DB
DB

DB

Ebene
4
5000 / 5000
Punkte
Team

Hi Asim411,

you can collect bahn.bonus points for all tickets (without reservations and global prices) with an amount of at least 5 Euros. The points will be added after the trip. What kind of tickets did you book? Did you have a BahnCard before with another number? If so, it could be possible, that you have two accounts and your points will be all added to the other account. In that case you have to call the BahnCard-Service. They can merge your accounts. /ni

DB
DB

DB

Ebene
4
5000 / 5000
Punkte
Team

Please contact our bahn.bonus-Service and give your BahnCard-number. The colleagues will check and get back to you. /da