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I bought the ticket, it said it will be send to me by mail, i recieved it one day after my journey, what should i do?

order number XXXXXX
Groningen - Hannover Hbf

[Edited by DB Redaktion on 09.11.2017 at 13:46 Uhr: Order number deleted]

ghai
ghai

ghai

Ebene
0
22 / 100
Punkte

Antworten

DB
DB

DB

Ebene
4
5000 / 5000
Punkte
Team

Hello ghai,

please send the ticket back including the new ticket you used for the journey. Your unused ticket will be refunded. /ti

ghai
ghai

ghai

Ebene
0
22 / 100
Punkte

I have send the ticket on 14-11-2017 still did not get the refund please help me with the refund

DB
DB

DB

Ebene
4
5000 / 5000
Punkte
Team

Hello ghai, the colleagues have a lot requests so they need more time to answer you. Please be patience. They will contact you. /mi

ghai
ghai

ghai

Ebene
0
22 / 100
Punkte

I have recieved an email stating that i will not recieve the refund, this is cheating. I have dend the original ticket with online ticket for same date, i need the refund how should i contact

DB
DB

DB

Ebene
4
5000 / 5000
Punkte
Team

The email-address of the online-service is fahrkartenservice@bahn.de /ki