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Good morning Shahin, please contact in that situation the BahnCard-Service by email at bahncard-service@bahn.de or by phone under the number: 0180 6 99 66 33 (20 cents per call from a German landline, max. 60 cents per call from a German mobile network; costs for calls from abroad depending on provider)
If you use the DB Navigator, so you can load the BahnCard in the App. /no