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Unhöfliche hilfe

Good morning, I just have one question, about he people working at the information in Heidelberg, when 4 of them are in this booth, at 17:30 on the 24 October 2017, and I asked for help to buy a ticket, not one of them were able or willing to try and help me. They told me no English and after I said my destination, the woman just turned her computer screen to me, syo I could search myself. I said thank you and turned to go to the machine to buy a ticket. Then they all burst out laughing! I will try my best not to ever make use of the service, as it is a waste of time and degrading, is it not possible to have people who speaks English and are helpful?


Cheryldine, were you at the information desk (DB Information) or at the DB travel centre (DB Reisezentrum) in Heidelberg? The colleagues at the information desk can't sell any tickets – they are only responsible for information about the station, if you have questions. /ch