Diese Frage wartet auf Beantwortung
I have a question regarding the cancellation of my BC50. My previous myBC50 was scheduled for renewal on 26.08.17. On 05.08.17, I went to the local DB office, where I requested for cancellation. The person at the counter told me that this is possible (incorrectly). On her suggestion, I bought a new BC25 with the same period of validity. Now, I get an email saying that it was too late to cancel my BC50. The representative at the DB office gave incorrect information, because of which I have two BCs. How should I proceed?
Antworten
According to the terms and conditions there is a period of cancellation of six weeks. The cancellation has to be sent to the BahnCard-Service (via email or mail). If the colleagues of the BahnCard-Service have refused the cancellation, it's ony possible to cancel it for the next period. Best regards /ki
Liebe Besucherin,
lieber Besucher,
welche Anforderungen haben Sie an unseren Social Media-Service? Nehmen Sie an unserer Umfrage teil und verraten Sie uns, wie wir unseren Service verbessern können.
Vielen Dank
Ihr Team der Service-Community