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Hello, due to storm Xavier I could not travel home on Thursday. I made extra costs. How can I get a refund?

I was suposed to travel home on Thursday; 16.37h from Berlin Gesundbrunnen to Zwolle (NL).
This was unpossible due to storm xavier.
DB kindly offered us a voucher a hotelvoucher for the first night. Unfortunately I also couldn't go home by train on Friday. Therefor I stayed an extra night from Friday to Saturday. Even on Saturday a lot of uncertainty about being able to to travel home by train. Because I really needed to go home to my children, I decided to book a flight.
How can I get a refund for the costs I have made?

Antworten

Hello Dian80,

the storm hits every one hard. Please fill that form and send it with your bills and receipts to Servicecenter Fahrgastrechte. They'll inform you what will be refunded. /ti