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Ticket problem

Hallo. I have booked a regional ticket and I have already paid for it. However, I have no received the ticket and it does not appear in my db account.

How can I claim the money back because I have paid for a ticket that I do no have.

Thanks

Aa1
Aa1

Aa1

Ebene
0
1 / 100
Punkt

Antworten

DB
DB

DB

Ebene
4
5000 / 5000
Punkte
Team

Hello! If the booking didn't work, you will get your money back automatically. In case you paid by SOFORT it needs about six bank working days. Kind regards /ki