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How to cancel subscription of Bahncard 25

I have sent two emails to bahncard-service@bahn.de, asking for the cancelation of my banhcard and my wife's card subscription, and more than 20 days after I didn't receive any answer or confirmation. I live abroad, and the email is the only way that I cancel this. I tried calling by phone, but I had to wait more than 10 minutes in the line without being attended, paying for a long distance call. As a customer, I think I don't deserve this treatment.
Please, I need to know to proceed.

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Die Antwort wurde von DB Bahn bestätigt
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Hallo diego,
please fill in the following form: https://fahrkarten.bahn.de/privatkunde/kontakt/kontakt_st...

By the way: If you want to collect further bahn.bonus points, you can apply for a free bahn.bonus card. -> https://www.bahn.de/p/view/bahncard/bahnbonus/bahnbonusca...

Best Regards

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Anonym
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Anonym

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91 / 100
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Hallo diego,
please fill in the following form: https://fahrkarten.bahn.de/privatkunde/kontakt/kontakt_st...

By the way: If you want to collect further bahn.bonus points, you can apply for a free bahn.bonus card. -> https://www.bahn.de/p/view/bahncard/bahnbonus/bahnbonusca...

Best Regards