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I cancelled an order, the original price was 14,90€. Could you please confirm the refund amount I will get?

I cancelled an order (Bus Nürnberg-Praha), the original price was 14,90€. Could you please confirm the refund amount I will get?

layula
layula

layula

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1 / 100
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Die Antwort wurde von DB Bahn bestätigt
IntercityWue111
IntercityWue111

IntercityWue111

Ebene
3
2276 / 5000
Punkte

As the standard price for this route is EUR 55.10, I assume you have booked a special offer / "Sparpreis" ticket. For all special offer tickets issued by DB there is a fee of EUR 19 if you want to rebook or cancel your journey. As this fee is above the original ticket price, a refund will not be possible.

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IntercityWue111
IntercityWue111

IntercityWue111

Ebene
3
2276 / 5000
Punkte

As the standard price for this route is EUR 55.10, I assume you have booked a special offer / "Sparpreis" ticket. For all special offer tickets issued by DB there is a fee of EUR 19 if you want to rebook or cancel your journey. As this fee is above the original ticket price, a refund will not be possible.