Frage beantwortet

Wie lange dauert bei der Stornierung?

(I'm sorry to write in English.)

I sent an 'Erstattungsformular' on Internet 5 days ago. (a ticket from Freiburg to Frankfurt Airport - it's not available cause of some problems on train rail)
Now I want to know that, is only this form enough for refunding? Is there anything else more to prepare? and how long does it takes to refund my money? I'd like to make sure before I leave Germany..
If you have some information, please let me know with comments :)

Thank you!

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I want a full refund.

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Oh today I got the confirmation of cancellation. Thank you!