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Why is the N26 bank account not accepted?

Dear Sir/Madam,

My N26 bank account is not accepted for direct debit. You replied me that I am too pay in a different manner. Nor a concrete reason, nor an expected date for fixing the issue was mentioned.

Furthermore, I just observed a similar question of 8 (!) month ago. How can it be that this has not been fixed during 8 months and it still does not appear to be on the radar for fixing?

This is unacceptable, both from a customer experience perspective and a customer service perspective.

I would expect a clear answer about whether this issue is being picked up by your technical colleagues, and what the expected date of solution is.

Regards,
Erik

Erik123456
Erik123456

Erik123456

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Dear Erik,
I'm sorry, that it isn't possible to specify the bank account of N26.
I don't know, when it still works. Our technical colleagues try to fix this, but they also can't find the problem. /aj