Diese Frage wartet auf Beantwortung
Sommer-Ticket Never Received?
Dear Sir or Madam,
I ordered a Sommer-Ticket online on My Bahn on July 14th, but I have still not received it in the mail and it has been over 10 days - I have checked my local address online (in Essen) and it is correct. I will be leaving Germany after this week heading back to the US and will not be able to use this order unless I can receive it before the weekend. Is there anyway I can receive this online or guaranteed mail in two days, otherwise I would like to request a full refund for my order? Please let me know how to proceed as soon as possible and if further information is needed. Many thanks!
Antworten
I called your online service several times today and was put on hold for more than 20 minutes using my US phone in which i hung up after asking to speak to a customer service agent in English. This seems unacceptable, and I would like to know the process to request a full refund.
