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Why refund amount not full as per Auftrag-Stornierung?

My order number ******* was cancelled in advance of 3-4 days before date of journey.
I have not received full amount, as per Auftrag - Stornierung.
I have received only partial amount.
How is refund money calculated?

[Edit by editorial staff, 12/7/17, 12:16 pm: personal data removed.]

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