Frage beantwortet

What will my refund claims be processed?

Hi I submitted my claims for a recent delay due to the storm last week. I ended up having to stay in a hotel and arrived almost 15 hours later as supposed to my original arrival time. When will be claims be process and when I will get an answer? I do not live in Germany.

Die Antwort wurde von DB Bahn bestätigt
kabo
kabo

kabo

Ebene
4
5000 / 5000
Punkte

The "Servicecenter Fahrgastrechte" (claims office) usually needs 3-4 weeks for processing your request.
The answer will be sent by letter (via postal service). So you have to add the delivery time.

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kabo
kabo

kabo

Ebene
4
5000 / 5000
Punkte

The "Servicecenter Fahrgastrechte" (claims office) usually needs 3-4 weeks for processing your request.
The answer will be sent by letter (via postal service). So you have to add the delivery time.